[PetsPhone] Privacy Policy
[PetsPhone Technology Limited] (hereinafter referred to variously as "[PetsPhone]", "we", "us", or "our") is the provider and operator of [PetsPhone] application software and services (hereinafter referred to as "the Software"). We respect your privacy and are committed to ensuring the security of your personal information. This Software is intended for use by parents and other members (hereinafter referred to as "you" or "the legal guardian") to bind with a smartwatch or other wearable device of a minor (hereinafter referred to as the "Watch User") to facilitate quick communication with the Watch User and manage their use of our products or services (collectively referred to as "the Service"). We may collect and use your personal information and that of the Watch User with your consent or in accordance with applicable laws and regulations. This Privacy Policy (hereinafter referred to as "the Policy") is intended to help you understand how we collect, use, disclose, process, and protect the personal information you and the watch user provide when using [PetsPhone] products or services, your rights with respect to that personal information, and how we safeguard those rights. The Policy applies to all [PetsPhone] products and services, including applications, mini-programs, Web pages, software development kits (SDKs), and application programming interfaces (APIs) for third-party websites and applications used on computers and mobile devices, or any other forms that may emerge in the future.
It shall be specially noted that the Policy is not applicable to the services offered to you by third parties. You may receive content or network links from third parties. Please be cautious about whether to access the links, content, products, and services provided by third parties. Before submitting your personal information to any third party, please carefully review its privacy policy.
To ensure that you fully understand the Policy and make your own decisions, we will explain the Policy as clearly as possible by underlying or highlighting the critical information (especially in bold, capital, underlined, and other forms). Moreover, when you use our services for the first time, prompts will pop up, reminding you to pay attention to and understand the core content of the Policy.
We would like to remind you that you should read the Policy carefully to understand our practices with respect to your personal information before using our products or services, submitting personal information to us, or granting us consent to collect your personal information, and please visit often to stay informed of updates to the Policy. We will post changes to the Policy (if any) through relevant products or websites to keep you informed of the same. By accessing our services after such notice, you agree to the updated privacy policy. You can view the "Update Date" at the top of the Privacy Policy page to confirm the latest update time. Not agreeing to this Privacy Policy may prevent PetsPhone and related services from functioning properly and limit the range of products and services we are able to provide you with. In this case, we would ask that you immediately stop using the PetsPhone app and related services.
If you have any questions, please feel free to contact us via
[privacy@transsion.com]
You can also access the Policy via:
[PetsPhone] APP > My > About Us > Privacy Policy
The Privacy Policy will help you understand the following:
How We Collect and Use Your Personal Information
How We Use Cookies and Other Similar Technologies
How We Store and Protect Your Personal Information
How We Share, Transfer and Disclose Your Personal Information
How Is Your Personal Information Transferred Across Borders
Your Rights to Your Personal Information
How We Process Children's Personal Information
Third-Party Service Providers and Their Services
Supplements and Updates to the Policy
How to Contact Us
How We Collect and Use Your Personal Information
Overview
[PetsPhone] believes that fundamental privacy rights must apply equally regardless of where you live in the world. That's why we treat any information that relates to an identified or identifiable individual as "personal information" no matter where they might live, and that applies particularly to name, identity, location, online identifier, or physical, physiological, genetic, mental, or any other related characteristics that can reasonably be used to identify an individual.
We only collect the information necessary for special, specific, explicit, and legitimate purposes and shall ensure that your information will not be further processed for any other purposes. We will request your consent again if we intend to use your personal information for any purposes not specified herein.
We will collect your personal information, including 1) the information you provide directly (such as the nickname, avatar, name, and phone number you provide when you sign in to the account); 2) the information generated during your use of the Software (such as device information and service log information), which will be automatically collected by us; and 3) the information we acquire from other sources.
You have the right to decide whether to provide your personal information when using [PetsPhone] products or services or when we request it. You are not required to provide personal information to [PetsPhone] at any time. However, choosing not to provide it may prevent [PetsPhone] from being able to provide you with certain products or services or respond to issues you may encounter and limit [PetsPhone]'s ability to resolve them. We will only collect and use your personal information for the purposes stated herein. The following are examples explaining why we collect your personal information:
[PetsPhone]'s Main Service Functions and Information Collection and Usage Scenarios
This Software binds with a smartwatch or other wearable device to provide you and the Watch User with professional services for tracking daily activity and managing health indicators and your smart devices.
Providing You with Smartwatch Binding Services
We provide you with the services through your PetsPhone account. You can bind your smartwatch by scanning a QR code on the Software. When you perform the binding, we will collect the phone number you provide to enable account registration and ensure account security. Refusing to provide information will limit your ability to register an account with PetsPhone or use related functions.
We will request camera permissions when you use the QR code scanning function. Refusing to grant such permissions will prevent you from using this function to complete the binding between [PetsPhone] and the smartwatch.
Providing You with Smartwatch Management Services
Personal information services. When using the personal information services, you may choose to provide, add, fill in, or modify the following information for the Watch User: nickname (may be a real name), avatar (may be a real photo), gender, date of birth, height, weight, school, grade, restricted usage duration during classtime, watch number, and watch contact information for display within the Software. Because of the sensitive nature of this information, you are free to adjust the settings as needed at any time.
Location services. When you use location-based services provided by PetsPhone, we will request location permissions and when granted collect the precise location information to ensure the relevance of the services provided. Specifically, when you enable the electronic fence function, we will collect the Watch User’s location and send you a notification when the user leaves the designated area. We process the information in real time to return the results to you and do not save any information about your precise location. We may collect the home address you submit to enable functions such as location tracking. You can disable and stop location services at any time at Phone > Settings > Location Services.
Providing You with Micro-Chat Services
When you use our chat service to send text or voice messages to your family and other contacts, we process those text and voice messages in real time to facilitate the transmission of such messages. Please rest assured that your communications are always encrypted before being stored on our servers. We process your data in real time to return the results to you and do not save it. Refusing to provide such information will prevent us from providing you with the aforementioned functions or services, though you will still be able to use other functions of [PetsPhone].
When you use this function, we will request microphone permissions to send voice messages. Refusing to provide such permissions may prevent us from being able to offer the service, though you will still be able to use other functions of the Software.
Providing You with Sports and Health Data Management Services
The sports module on PetsPhone and some other smartwatches collects the Watch User’s daily step count, target step count, distance traveled, and calories burned for display in PetsPhone and on the watch leaderboard and for easy tracking and viewing. This information is mandatory. Refusing to provide it will prevent us from providing you with the sports and health data management services, though you will still be able to use other functions of the Software.
Providing You with Information Feedback Services
Should you encounter any issues while using our services, you can reach out and seek assistance through our feedback channel. We may collect your feedback and contact information (mobile phone number, email address, or other contact information you leave). This is to help you resolve issues, establish contact, or to document solutions and results related to the issues. Should you choose not to provide this information, we may be unable to offer you the Services. However, this will not affect your use of other functions of the Software.
Other Situations where Your Information May Be Collected
Where permitted by laws, we may collect your personal information from other individuals, business entities, public channels, or other third parties indicated by you, other partners who help us provide our products or services or assist us in ensuring information security and preventing frauds, and other legitimate avenues. We will inform you and collect your information with your consent.
We may also collect other information about you, your device, or your use of the Services in other ways that will be described to you at the time of collection for your consent.
To improve our product layout and offer you better services, we may carry out researches, statistical analyses, and predictions on the collected information in an anonymized manner (including machine learning or model algorithm training based on anonymized data). We will take technical measures and other necessary actions to process the collected personal information so that such information cannot identify any individual person and cannot be recovered. As permitted by applicable laws and regulations, we do not need to inform you separately for your consent for the use of such anonymized data.
How We Use Cookies and Other Similar Technologies
1. What cookies and other similar technologies are
To ensure the smooth operation of the Software, provide you with a more convenient browsing experience, and suggest content or ads of interest to you as our product functions continue to evolve and update, we may store small data files named cookies on your mobile device. Cookies typically contain identifiers, site names, and some numbers and characters. Our websites, online services, interactive applications, emails, and other information services may use cookies and other similar technologies, such as pixel tags and web beacons. As the information collected through cookies and similar technologies does not typically include any of your personally identifiable information, we usually regard it as non-personal information. However, if the laws of a certain country consider Internet Protocol (IP) addresses or similar identifiers as personal information, we will comply with those national legal regulations.
2. Why we use cookies and other similar technologies
We and our partners use cookies or similar tracking technologies to better understand the usage of mobile software on your device, such as the frequency of your app usage, events occurring within the app, cumulative use, performance data, and the source of app downloads. We and our partners utilize cookies or similar tracking technologies to analyze trends, administer websites, track user behaviors on sites, and gather demographic information about our user base as a whole.
We will not use cookies for any purposes other than those stated herein. You can manage or delete cookies according to your preferences. You can clear all cookies saved on your mobile device via the Settings option in the Software. Furthermore, you can choose not to be tracked by deleting cookies or by resetting (clearing) your mobile device settings (content and data), thereby opting out of interest-based ads and the like.
How We Store and Protect Your Personal Information
1. How we store your personal information
We will store your personal information that we collected upon your consent in accordance with the relevant national laws and regulations concerning personal privacy and data protection. We may also store the personal information we collect in countries or regions other than the country in which we do business, provided that local laws and regulations do not prohibit such storage.
[PetsPhone] may store your personal information in Frankfurt. Specifically:
The personal information collected and generated during our operations will be stored on servers located in Frankfurt.
We may use the servers in other areas or countries depending on our business development, and in such cases, we will update the Policy accordingly.
Whether personal information is stored in the country where we do business or in another country or region without violating the law, we will store it in accordance with the relevant laws and regulations regarding data storage. We will take necessary security measures considering the characteristics, scope, purposes of personal information processing, the possible risks in processing personal information, and the serious consequences in case of any damages. For example, we will encrypt and de-identify the collected personal information before storage. We will store the information only necessary for our business development within the minimum retention period unless otherwise permitted by laws or you agree to extend the retention period. We will delete or take other appropriate measures to delete data that exceeds the retention period or that you request us to delete, provided that this does not violate the relevant laws and regulations.
2. How we protect your personal information
We will also take other necessary measures to protect your personal information from misuse, unauthorized access, modification, disclosure, or destruction.
We implement security measures designed to protect your personal information and regularly monitor our systems for possible vulnerabilities and attacks, and we use administrative, technical and physical safeguards to protect your personal information by considering the nature, processing methods, and security of the personal information. We will continuously strive to improve these measures to keep your personal data secure.
It should be noted that no measures can absolutely guarantee the avoidance of data storage security incidents. In the event of a security breach, we will report to the appropriate regulator in accordance with the requirements of relevant laws and regulations, and provide the type of personal data involved in the data breach, the number of data subjects, the possible consequences of the data breach, and the remedial measures we intend to take in accordance with the requirements of the supervisory authorities. We will take all possible measures to remedy or mitigate the damages and consequences caused by a data breach. If permitted or required by laws, we will promptly inform you of the consequences or significant damage that may be caused to you as a result of a data breach, so that you can take appropriate measures to protect your rights to the greatest extent.
Since no website, Internet transmission, computer system, or wireless connection is absolutely secure, in addition to the necessary security measures we take, users need to be more aware of privacy and security risks. For example, if you are redirected to a third party's website, link, product, or service through our service, please be careful and read the terms of agreement of such website, link, product, or service carefully for the security of any data information collected by such website, link, product or service, and we will not be liable for any data security issues caused by such third party. If you find that certain content, advertisements, or features of our website, products, or services may be provided by third parties and may endanger your privacy and security, please contact us promptly and we will give priority to dealing with them in accordance with the law.
How We Share, Transfer and Disclose Your Personal Information
We will share, transfer, and disclose your personal information to the minimum extent and only when it is necessary for operations or required by laws. We will not share, transfer, or disclose your personal information unless otherwise required or permitted by applicable laws and regulations in the following circumstances:
1. How we share your personal information
We do not sell any personal information to third parties. To offer you timely service, we may share your personal information with our affiliates. We will only share your information with [PetsPhone] affiliates for lawful purposes clearly stated and only as necessary to provide the Services subject to the purposes stated in this Privacy Policy. For any purposes not covered herein, we will make explicit statements in the privacy policy or notice for the specific product or service.
We may share necessary personal information with authorized third-party partners (including technical service providers, data storage service providers, etc.) to perform certain functions or provide you with better service and user experience. More specifically, we may entrust your personal information to software service providers, smart device providers, and data storage service providers for processing. We will engage third-party service providers to handle your location navigation and content/image and share your device information, location, and image with these third parties for the purpose of the services required in accordance with your settings. We will share that information to the minimum extent and only when it is necessary for operations or required by law. Before sharing, we will sign stringent confidentiality agreements with our authorized partners, requiring them to take relevant confidentiality and security measures to process personal information in accordance with the Policy and the applicable laws of your jurisdiction. Moreover, we will require them to provide data security functions and information security qualifications (such as classified protection assessment, information security management system, etc.). When embedding SDKs or any other similar applications of our authorized partners in the Software, we will do our due diligence to request the SDKs that obtain the information to protect the security of your data. Specifically:
| S/N | Third-party SDK sources | Purpose of collecting personal information | Types of personal information collected | Privacy Policy link |
|---|---|---|---|---|
| 1 | Google Maps SDK service | We provide map services within the app, including basic functions such as map display, zoom, and pan. Upon receiving permission, we will obtain and display your current location (for example, marked by a "blue dot" on the map). | After obtaining your consent, the SDK will collect your precise or approximate location information (which may be sourced from GPS, Wi-Fi, base station, etc.). Information to be collected also includes unique device identifiers required for location and navigation functions, such as IDFA, OAID, or Android ID; device model, OS version, and screen information, which are used for map rendering adaptation and troubleshooting; IP address and network type, which are used to request map data from Google servers and optimize network connections; information about your interactions with the map, such as your search queries and map panning/zooming operations, which are used to improve the quality of map services. | https://support.google.com/contributionpolicy/answer/7422880?hl=zh-Hans&ref_topic=7422769&sjid=543331530007587814-NC |
| 2 | Amap SDK service | We have integrated Amap to show the locations of your family members on the map; we do not use Amap to collect your personal information. | To provide its basic service, the Amap Open Platform may need to collect relevant personal information from developers. Amap will provide users with its own privacy policy and collect and use information in accordance with the terms of that policy. | https://lbs.amap.com/pages/privacy/ |
| 3 | Juphoon audio-video SDK service | It provides users with real-time one-on-one/group audio & video calling functions. | Information to be collected includes unique device identifiers (such as IDFA, OAID, or Android ID), device model, OS version, network information (IP address, network environment), IP address, network type, or Wi-Fi information. When you use the audio and video functions, we process audio data captured by your microphone and video data captured by your camera. This data is transmitted in real time in an encrypted format, and we do not save the content of your calls to our servers unless you enable the cloud recording function. | https://cloud.juphoon.com/cn/privacy-cloud.html |
| 4 | Agora SDK service | The video stream is encoded, transmitted, and displayed during a video call in real time, and we do not save the content of a video stream. | Video data during video calls; permission to access the camera; permission to change network status (for example, enabling the internet connectivity); permission to modify audio settings; permission to record audio; permission to access the network; write permission to external storage; permission to retrieve network status; permission to retrieve Wi-Fi status; permission to read the mobile phone's current status; permission to read external storage; permission to wake the device from sleep | https://www.shengwang.cn/privacy-policy/ |
| 5 | Umeng SDK service | It provides users with app analytics, performance monitoring, and crash analysis. | Unique device identifiers (such as IMEI, Android ID, IDFA, and OAID); device MAC address; device model; OS version; network type; app usage information (launches, page views, events, and error logs); approximate geographic location obtained via IP address | https://www.umeng.com/page/policy |
| 6 | Tencent Bugly SDK error reporting and operations statistics | It provides users with professional error reporting and operations statistics. | Device information (device model, brand, OS version, API level, manufacturer's OS version, and CPU architecture); network type | https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56 |
| 7 | JPush SDK | It provides users with the message push function. | Device identifiers (including Android ID, GAID, OAID, UAID, IDFA, and AAID); device hardware information (including device model, screen resolution, hardware manufacturer, product name, and storage space); OS information (including OS version, system name, and system language); network information (including network type, operator information, IP address, and Wi-Fi status); message push logs; location-related information; geofencing; personal information required for user segmentation and extended push functions; software list information (including software list and running software list information) | https://www.jiguang.cn/license/privacy |
| 8 | Honor push service SDK | Used to implement message (or other) push functions. | Device and basic app information | https://developer.honor.com/cn/docs/11002/guides/sdk-data-security |
| 9 | Huawei push SDK | Used to implement message (or other) push functions. | Basic app information; device identifiers within the app; device hardware information; basic system information; and system settings | https://developer.huawei.com/consumer/cn/doc/HMSCore-Guides/sdk-data-security-0000001050042177 |
| 10 | OPPO push SDK | Used to implement message (or other) push functions. | Device-related information; app information that uses the push service; push SDK version No.; network-related information; message delivery results; notification bar status; and lock screen status | https://open.oppomobile.com/documentation/page/info?id=10194 |
| 11 | vivo push SDK | Used to implement message (or other) push functions. | OS version No.; app information; device identifiers (such as IMEI, SIM and IMSI, mobile country code, and mobile network ID for vivo devices running the Android system); MAC address; mobile operator; language; system settings; and other system, device, and application data | https://dev.vivo.com.cn/documentCenter/doc/366 |
| 12 | Xiaomi push SDK | Used to implement message (or other) push functions. | Device identification (OAID and encrypted Android ID); push message; device information (device manufacturer, model, region, operator name, etc.); notification bar settings | https://dev.mi.com/console/doc/detail?pId=1822 |
| 13 | Meizu push SDK | Used to implement message (or other) push functions. | Mobile phone brand; phone model; OS version; OS language; network status; app package name; app name; app version; app access | https://www.meizu.com/legal |
| 14 | JourneyApps, the legal entity that provides the ZXING SDK library | Used to generate QR codes and for scanning/recognition. | Camera permissions; basic device information (such as the IMEI number of smart wearable devices and OS version). All scanning operations are performed on the local device, and no results are uploaded to the server. The SDK does not collect any personal identity information (such as name and phone number). Scanning results are used solely for processing the current app function (such as device binding) and are immediately destroyed upon completion. | https://journeyapps.com |
We may also share your non-personal information with third parties to provide evaluation, analysis, or other business services. For example, we may use the aggregated information to help our partners (such as advertising service providers) understand the effectiveness, feedback, and usage trends of their services.
In the event of a merger, acquisition or bankruptcy and liquidation, transfer of assets, or other related transactions involving the transfer of personal information, we will require by agreement or other appropriate measures that the company or organization newly holding your personal information continues to be bound by the Policy and that such subject takes confidentiality and security measures no less stringent than those required by the Policy to handle personal information.
2. How we transfer your personal information
[PetsPhone] will not transfer your information to any other party unless:
(1) your express consent is obtained.
(2) providing notice via email and/or our website or by means of another appropriate method to inform you of any changes in your ownership of, rights to, and choices regarding your personal information when [PetsPhone] is involved in a merger, acquisition, or sale of all or part of its assets that may affect your personal information;
(3) the transfer has been stated in the Privacy Policy or otherwise notified to you.
3. How we disclose your personal information
[PetsPhone] may disclose your personal information as required by law, legal procedures, litigation, and/or government departments and authorities. We may also disclose your personal information if the disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance.
In addition, we may share your personal information with the following people:
(1) our lawyers, accountants, auditors, or similar consultants, when we request them to provide professional advice.
(2) investors and other related third parties, if actual or potential sales or other transactions with another company occur and are related to entities within the TECNO group.
(3) other third parties, for example, when specific information is disclosed to them under your authorization.
How Is Your Personal Information Transferred Across Borders
For the purposes described in the Privacy Policy, we may transfer your personal information to the resources or servers mentioned in Section III of the Policy for storage or processing, and we may also transfer your personal information to third-party service providers and business partners, and therefore your data may be transferred to other countries or regions, subject to compliance with applicable laws and regulations in your region and with your authorized consent. The privacy laws in these countries or regions may differ, and the jurisdictions in which these servers are located may or may not protect personal information to the same extent as those in your jurisdiction. However, we will still strive to protect your personal information based on our Privacy Policy and carry out the cross-border transfer and other processing of corresponding information as required by the laws of the country or region where the personal information is located.
If we transfer personal information outside of your jurisdiction, whether to our affiliates or to a third-party service provider, we will comply with the relevant applicable laws. We will take appropriate security and protection measures to ensure that all such transfers are subject to the requirements of applicable local data protection laws.
Your Rights to Your Personal Information
As a data subject, you have a number of rights with respect to personal information such as confirmation, access, correction, deletion, withdrawal of consent, complaints (hereinafter referred to as "requests"), etc. We fully understand and respect these rights, which are also subject to specific exclusions and exceptions in accordance with applicable law. We will also take active steps to ensure that your rights are effectively guaranteed. However, please understand and note that for security reasons, we may need to verify your identity before processing your request. In principle, we charge no fees for your legitimate requests. However, for repeated requests exceeding reasonable limits, we will charge a reasonable fee to the extent permitted by applicable laws based on actual administrative costs as appropriate. We may deny requests that are unwarrantedly repetitive, require excessive technical means (for example, requiring the development of new systems or fundamental changes in current practices), pose a risk to the legal rights of others or are highly impractical, or violate mandatory legal requirements.
6.1 Right to confirm and access: We inform you of how we collect and process personal information through the Privacy Policy or in the form of a privacy policy or notice of the specific product or service. You have the right to confirm or reject such collection and processing by checking the box or via other methods. However, if you reject the service, some functions that require your express authorized consent before use may no longer be available. The personal information you have provided to us can be accessed directly from the interface of our products or services. In case of a failure to access information, email us at [privacy@transsion.com], and we will deal with your request promptly.
6.2 Right to correct and delete: When your personal information is changed, or when you find that your personal information collected and processed by us is inaccurate or incomplete, you have the right to ask us to make corrections or additions. For some of your personal information, you can correct and amend it directly on the relevant function page of the product or service. You have the right to request us to delete your personal information when we have achieved the purpose of collecting your personal information or it is no longer necessary, or when you find that we have collected or processed your personal information in violation of the provisions of laws and regulations or the terms of the Privacy Policy. Go to My Account > About Us > Privacy Policy Withdraw Consent > Withdraw Consent Prompt > Confirm to delete the cloud-side data at any time. Please note that the data cannot be recovered once it has been deleted (local data will remain). You may also contact us by email at [privacy@transsion.com] to request corrections or deletions.
It should be noted, however, that we may not be able to approve your request for deletion in certain cases, such as the deletion of transaction data, as [PetsPhone] is legally obliged to keep records of transactions in compliance with applicable local laws. Please also note that if you request the deletion of your information from our products and services, due to certain applicable local laws and technical limitations, we may not immediately delete the corresponding information from our backup systems, but we will securely store your personal information and prevent its further processing until the backup systems are updated and your information can be deleted or anonymized.
6.3 Right to withdraw consent: To achieve the respective features of our various products or services, we will require necessary personal information in accordance with the applicable local laws. This is described in "How We Collect and Use Your Personal Information" of the Privacy Policy. You may withdraw consent previously granted to us for specific purposes, including the collection, use, and/or disclosure of your personal information in our possession or control, by deleting the information, disabling the functionality of the device, or withdrawing the consent request. Go to My Account > About Us > Privacy Policy Withdraw Consent > Withdraw Consent Prompt > Confirm to withdraw your consent within the PetsPhone app. Email us at [privacy@transsion.com] for relevant operations. We will process your request within a reasonable time after you send it, and then will not collect, use, and/or disclose your personal information according to your request.
Withdrawing your consent may result in an inability to continue to access certain and/or all [PetsPhone] product and service functions. The withdrawal of your consent or authorization will not affect the validity of our previous processing activities based on your consent.
6.4 Right to complain: You have the right to lodge a complaint by sending us an email via [privacy@transsion.com]. We will respond promptly to your complaint. If you are not satisfied with our response, especially if our personal information processing practices have harmed your legitimate rights and interests, you may also file a complaint or report to the local statutory personal data protection authority, or file a lawsuit with a court of competent jurisdiction.
6.5 Right to control your privacy settings
You have the right to control your privacy settings, which allow you to restrict our collection, use, disclosure, or processing of your personal information. For example, you can choose to turn on or off the functions and permissions of Location Access, Camera, and SMS. You can also get more detailed information about the security status of your device in Settings. If you have previously agreed to enable the corresponding permissions or agreed to our use of your personal information based on the aforementioned business scenario, you can disable the permission via Settings > Application Management > Permission Management or change your decision by contacting us at [Privacy@transsion.com].
6.6 Right to cancel a service or an account
You may request account cancellation by following the path provided within the Services or by contacting us at [privacy@transsion.com]. Go to My Account > About Us > Privacy Policy Withdraw Consent > Withdraw Consent Prompt > Confirm to delete your account. Please be careful when you cancel your account. You understand that after you cancel your account, we will stop providing products and services based on that account. Unless otherwise required by applicable laws in your region, we will delete the corresponding personal data under your account at the same time.
6.7 Right in some jurisdictions
Please pay attention that you may have the following data subject rights under applicable laws in certain jurisdictions:
Right to restriction of processing. You have the right to request our restriction on your personal information processing. We will review the reasons for your request. If the reasons are in accordance with applicable data protection laws, we will process your personal information only to the extent permitted by such laws and will notify you before lifting the restriction on processing.
Right not to be subject to automated decision-making. You have the right to refuse automated processing of your information, including performance analysis and other automated processing that may have a legal or similar impact on you.
Right to data portability. You have the right to request the transfer of your personal information to another data controller in a structured and commonly used format.
While we also have the right to refuse to process your request, we may reject some of your requests where an exemption applies or where we comply with applicable laws. For example, some requests are manifestly unfounded or excessive or require disclosure of third-party information.
How We Process Children's Personal Information
[PetsPhone] recognizes the importance of protecting children's personal information. Therefore, children under the age of 14 or an equivalent age as stipulated by the laws of your jurisdiction (the definition of a child's age varies according to the laws of different countries or regions; we will define a child based on the regulations of the specific country or region of our business operations) must use our products or services under the permission and guidance of their legal guardians and as permitted by applicable laws and regulations. In principle, we do not provide services directly to children, nor proactively collect their personal data, or use their personal information for marketing purposes. Only with the explicit permission and consent of a child's guardian, and when the law permits and the collection of such information is deemed necessary, will we collect, use, and disclose a child's personal information. Should a legal guardian need to access, modify, or delete personal information related to a child at any time, please contact us in the manner described in the Policy, and we will respond promptly. If you find that you have transferred information about children to us, email us at [privacy@transsion.com], and we will remove the information as soon as possible. Should we discover that we have inadvertently collected personal information from a child without the prior verifiable consent of a guardian, we will take steps to promptly delete the related content.
Third-Party Service Providers and Their Services
When using [PetsPhone] products or services (such as online customer services), you may receive links to third-party websites or content and services provided by third parties other than us, and some products or services may be provided in the form of SDKs or other means. You can choose whether to access or accept websites, products, and services provided by third parties based on your judgment. Our Privacy Policy does not apply to products and services provided by any third party. Since we do not have substantial control over a third party, we cannot be responsible for the collection and processing of your personal information by that third party. When you submit any information to that third party, please be aware of that third party's privacy policy and take care to protect your personal information.
Supplements and Updates to the Policy
We reserve the right to update or modify the Policy from time to time as our business, technology, applicable laws, and operations change. In the event the Policy is modified, we will publish the latest version here (on this page) or notify you separately through other means. Please regularly check this page or the notifications we send you to stay informed of updates to the Privacy Policy. The Privacy Policy is subject to change, but we will not diminish your rights under the Policy without your express consent.
We will seek your express consent as required by applicable laws before we collect other information from you or use or disclose your information for a new purpose. If you continue to use products and services on the website, mobile device, and/or any other devices, you will be bound by the updated Privacy Policy.
The content of [PetsPhone] products or services stated in the Agreement may change depending on the type of product and system version you are using, or the requirements of local laws and regulations.
How to Contact Us
If you have any suggestions, questions, or concerns about our Privacy Policy or practices regarding the protection of personal information, contact us at:
Email: [privacy@transsion.com] (Note: The email is used for receiving emails related to our Privacy Policy or information protection only)
We will review your request regarding privacy or personal information as soon as possible and reply to you within 15–30 days after verifying your user identity. If your request involves complex or significant issues, we may ask you for further information.
If you are not satisfied with our response, especially if your legitimate interests have been violated by us, you can seek a solution from the relevant data protection supervisory authority in your jurisdiction. If you make the above inquiry to us, we will provide you with information on the relevant complaint channels that may apply to your case.
Thank you for your time to read our Privacy Policy!